GET ACCESS TO PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT QUESTIONS USING THREE DIFFERENT FORMATS

Get Access To Peoplecert ITIL-4-Specialist-High-velocity-IT Questions Using Three Different Formats

Get Access To Peoplecert ITIL-4-Specialist-High-velocity-IT Questions Using Three Different Formats

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which statement about employee surveys is CORRECT?

  • A. They are conducted at several organizational levels, formally and informa
  • B. They are typically conducted annually
  • C. They can only be conducted electronically so have limited application
  • D. They are intended to be conducted across an entire organization

Answer: A


NEW QUESTION # 55
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

  • A. Ensure there is adequate capacity to meet the increased demand of the changes
  • B. Respond in a timely manner to the customer's enquiries
  • C. Ensure adequate knowledge and skills to support the customer's changes
  • D. Be respectful of the consumer organization's decision to make these changes

Answer: C


NEW QUESTION # 56
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics


NEW QUESTION # 57
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

  • A. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
  • B. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
  • C. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
  • D. Send an email to the affected staff and ensure that as much detail as possible is included

Answer: A


NEW QUESTION # 58
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?

  • A. Create separate value streams for practices, people, tools and suppliers
  • B. Create one value stream for each support team
  • C. Create one value for the entire set of support activities
  • D. Create one value stream for every lifecycle phase of support requests

Answer: C


NEW QUESTION # 59
......

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